One of our hosting suppliers will be performing a network maintenance in the Sydney datacentre on Sunday 16th July between 04:00 AM AEST and 05:00 AM AEST.
During this time, clients may experience service interruption accessing our ControlNow product for the APAC region.
Thank you for your patience during this time.
The MSP Mail engineering team will be performing maintenance on our Mail Archive system on Thursday, July 13th, starting at 2:00PM Eastern/6:00PM UTC for our European infrastructure, and 9:00PM Eastern/1:00AM UTC for our North American infrastructure.
These maintenance windows are each expected to last about 45 minutes. During these periods, users in the affected region may be unable to search the Archive. Message storage and mail filtering will be unaffected, and will continue as normal.
Please contact our technical support team at https://support.solarwindsmsp.com with any questions or concerns.
The ControlNow Technology Team will be performing scheduled database maintenance activity for the US territory on Monday, 29 August at 04:00 AM EDT (08:00 AM UTC). This maintenance will only impact US territory users, and should be complete within 30 minutes. ControlNow users in the US may experience intermittent issues when accessing the control panel during this time. Thank you for your patience as we work to improve the ControlNow experience.
1200 PDT / 2000 BST – Our engineers have confirmed that the unplanned maintenance on the mail.i-3.com mail service, due to a hardware failure, has been successful and all services have been restored. All queued messages are clearing or have cleared the inbound message queues in MaxMail and are being received by the hosted mail server. We apologise for any inconvenience which this may have caused.
0810 PDT / 1610 BST – Our engineers have confirmed that the restoration of the disk subsystems will take longer than initially anticipated, to resynchronise all of the user data. The latest estimates for full restoration of services to I-3 hosted email systems is 1300 PDT / 2100 BST. This issue does not impact the MaxMail filtering systems. We will post further updates as they become available. Users of the hosted mail (i-3) system can use the message continuity feature within the MaxMail filtering systems, to access and send emails during this maintenance window.
0510 PDT / 1310 BST – Our engineers are currently troubleshooting a recurrence of the issue with the disk subsystem on the I-3 mail server, which is used for their email hosting by a small number of MAX Mail customers.
The http://mail.i-3.com service and control panel access will be unavailable from 0800 EDT/1300 BST on 23/05/2016 until 1200 EDT / 1700 BST on 23/05/2016 for essential maintenance.
During this time, I-3 mail customers will not be able to send or receive mail through the I-3 mail server directly, but no messages will be lost, and those customers can use the continuity feature within the MAX Mail control panel (http://mail.maxfocus.com) to both review any incoming messages in queue and to send new messages as necessary. We will update the status here with any updates as they become available.