Control panel performance issues

8:00AM PST /  3:00PM UTC: The ControlNow control panel is currently experiencing performance issues which our team has traced to communication problems with one of our database servers.  The interface may be slow or unresponsive during this time.  We do not believe that mailflow will be impacted.  Thank you for your patience as the engineering team works to address this.

Slow Inbound Message Processing

8:45am Pacific / 4:45pm GMT — Our monitoring has detected slower than normal message processing in our California and Amsterdam datacenters.  This may delay some inbound messages, primarily for some North American customers.  Our operations team is investigating now and believes this is related to an increase in load; we will publish updates here as more information becomes available.

North American mail processing server

17:30 GMT / 09:30 Pacific – Our alerting systems have notified us of an issue with one outbound mail handling server within our North American datacentre. This is currently being worked on by our operations team to restore full functionality for this server. The issue is causing all mail which is stored on this server (quarantined and queued mail) to present an error message within the console if viewed, and this mail will not release until the servers functionality is restored. This will only impact a small number (up to 5%) of outbound messages for non EU customers. We will post further updates to this site when they become available

ControlNow – Scheduled maintenance for US territory

Dear customers,

We will be performing background maintenance on the ControlNow US instance this weekend out of business hours during the times indicated below.
There will be a one hour of expected downtime during which the ControlNow console will not be accessible. Please note, devices during this time will still be protected, they will still run their antivirus scans and checks will still run, but the results will be uploaded after this maintenance.

Saturday, January 9th, 2016, Eastern 03:30 – 04:30 EDT (UTC-5 hours)
Saturday, January 9th, 2016, Central 02:30 – 03:30 CDT (UTC-6 hours)
Saturday, January 9th, 2016, Mountain 01:30 – 02:30 PDT (UTC-7 hours)
Saturday, January 9th, 2016, Pacific 00:30 – 01:30 PDT (UTC-8 hours)

We apologize for this inconvenience,

Regards,

The ControlNow team

ControlNow – Firewall exceptions

With the release of ControlNow we will be modifying our server URLs as well as the upload URLs that the agents use for communications. If you require special configurations for your Firewall setup in order to block or allow specific URLs, please refer to the following knowledge base article.

http://support.controlnow.com/articles/SkyNet/firewall-exceptions-required

There is logic in place to ensure that devices running on Windows XP will continue to communicate with the existing upload URLs (as Windows XP devices are not able to use the new SSL certificates). There is also logic that ensures that if a device can’t connect to the new upload URLs, that they should fall back on the existing upload URLs.

Kind regards,

The ControlNow team

 

Introducing . . . ControlNow

Dear customers,

GFI Cloud has officially changed its name to ControlNow. You will start to see changes from today onwards as we update the product and our supporting materials. In order to minimize the impact the restructure will have, the url link to your console will be automatically re-directed to the new site.  However you may like to update your favourites to: http://www.controlnow.com/platform/login

Please note that your login credentials remain unchanged.

You may wish to update your email whitelist to include @logicnow.com and @controlnow.com domains to ensure that you receive all product digests and subscription information.

Kind regards,

The ControlNow team