Release update – Windows 10 support

Hi,

Today we finished a service release for ControlNow. The server updates have already been deployed in US and APAC, and EMEA will be done tonight. The agents updates are underway and to reduce bandwidth they will be staggered over the next 72 hours.

This release is to add support for Windows 10. Since the release of Windows 10, there have been reports in ControlNow that devices upgrading to Windows 10 would encounter issues in regards to Antivirus and Patch Management not working. This releases adds support for devices using Windows 10 and ensuring that Antivirus and Patch Management still have their services running after upgrading to Windows 10.

Included in this release are the following:

BUFGIX: Windows 10 devices are being reported as Windows 8
BUGFIX: Windows 8 Pro is reported as Windows 8
BUGFIX: Windows 10 upgrade disables Antivirus
BUGFIX: Windows 10 upgrade disabled Patch Management
BUGFIX: After upgrading to Windows10, Antivirus cannot be removed leaving device in intermediate state.
BUGFIX: Devices reporting to be incompatible with Web Protection after upgrading to Windows10

Regards,

The ControlNow Team

Release update – Service release

Hi everyone,

Yesterday we finished a service release for ControlNow. The server updates have been deployed in the US, EMEA, and APAC. This service release will mainly address some outstanding bugs:

The release notes include the following:

  • BUGFIX – Realtime checks were not being created when Monitoring was deployed with Remote Control
  • BUGFIX – Overdue Alerts being delayed in sending.
  • BUGFIX – Remote Control Windows Service Check not associated with the Remote Control feature
  • BUGFIX – Max execution time – Web Protection Report and other reports time out with large number of devices
  • BUGFIX – Optimise Antivirus to improve speed of the threat quarantine list

Regards,

The ControlNow team

ideas.gfi.com has moved to ideas.logicnow.com

With the recent separation of GFI and LogicNow, our forum URL has been migrated from ideas.gfi.com to ideas.logicnow.com.

Unfortunately, this migration will also cause a password reset. Your username (email address) will remain in the system as well as all LogicNow ideas that have been previously submitted.

Ideas for GFI products have been migrated to feedback.gfi.com.

Release update – German localization

Hi,

Today we finished a release update to ControlNow. The server updates have already been deployed in the US, EMEA, and APAC territories. The agent updates are underway and to reduce bandwidth they will be staggered over the next 72 hours.

This release adds German localization to the ControlNow product. Users will now be able to see their console in either English or German.

You can now go into the Account section from the Users menu, and swap their language between English and German. The Help Documentation has also been updated to German as well.

Regards,

The ControlNow team

Release update – Service release

Hi everyone,

Today we finished a service release for ControlNow. The server updates have already been deployed in US, EMEA, and APAC. The agents updates are underway and to reduce bandwidth they will be staggered over the next 72 hours.

In this release, we updated the Remote Control Viewer to TeamViewer v10. As the Viewer cannot connect to a Host that is on a more up-to-date version, allowing the IT Admin to download and install the new viewer before we roll out the host upgrade will help make the transition process easier when we upgrade all the Remote Control hosts in the future. You can download the Remote Control viewer from either the Remote Control settings screen, or from the main Remote Control page accessible through the left hand menu navigation.

The release notes include the following:

Stories

  • Update Remote Control Viewer to RC Viewer v10
  • Uninstalling the old Remote Control Viewer when installing a new version over the top

Bugs

  • Cannot approve patches on “Patch information” screen
  • Remote Control Aggregate sort order column doesn’t work
  • Digest Report links hidden because of white text on light background
  • Copyright notice shows 2014 but it’s now 2015
  • Whoops error on accessing process manager/service manager using remote tools
  • The items in the service manager window disappear when trying to change a status of a particular service from the tool

Regards,

The ControlNow team

Release update – Multiple Users

Hi everyone,

Today we have just finished a release update to ControlNow. The server updates have already been deployed in US, EMEA, and APAC. The agents updates are underway and to reduce bandwidth they are to be staggered over the next 72 hours.

Scheduled for a marketing launch on December 18th, ControlNow customers can now add secondary users to their accounts in order to more efficiently manage their network. Multi User access has been the #1 customer feature request since the launch of GFI Cloud.

Something very exciting as part of this release is new granular alerts per user. For the different types of email alerts (Quarantine emails, Failed patches, Overdue servers, Check failures…) you can set up different importance levels for these alerts. Users can subscribe to receive different levels of alerts. This means that an IT Admin can choose to receive email alerts for all quarantine items, while the IT Manager doesn’t need to receive them. Or the IT Admin can receive server overdue alerts for every server going overdue, while the IT Manager may only want to receive them for certain critical servers.

This release will also include the addition of ‘Service Manager’ to the Remote Tools feature set of the Monitoring service. The Service Manager allows IT Admins to proactively manage windows services remotely. Not only can they start, stop, and restart Windows Services, but they can also add Monitoring Checks for these Windows Services. This allows them to fix the issue without disrupting their end users, and also be proactive by monitoring this service and automatically take corrective action should this happen again.

Finally, this release includes an agent upgrade. We are upgrading all existing agents to start communicating their upload URLs to the new controlnow URLS. There is logic in place to ensure that devices running on Windows XP will continue to communicate with the existing upload URLs. Also we have logic that ensures that if a device can’t connect to the controlnow.com upload urls, they should fall back on the existing upload urls.

For customer that have set up special firewall access, they may need to update them to the new URLs. We have a KB article in place to instruct users of the new URLs – http://support.controlnow.com/articles/SkyNet/firewall-exceptions-required

We are very excited about this release as these enhancements make managing your network with ControlNow easier and more efficient.

Included in this release:

  • NEW: Multiple Users – create, and manage multiple users to access the ControlNow console
  • NEW: Secondary users to have an email flow to create a password on first logon
  • NEW: Importance level can be set for Overdue alerts, Patch Alerts, AV Alerts, Check alerts
  • NEW: Ability to create a Windows Service Check directly from the Remote Tools Service Manager window
  • NEW: ControlNow agent falls back to using gficloud.com upload URLs as a last resort
  • UPDATE: Remote Control Viewer has been updated to the new ControlNow branding
  • UPDATE: Remote Control Host has been updated to the new ControlNow branding
  • UPDATE: Dashboard to load quickly with larger accounts. Optimizations have been done to load the dashboard page quicker
  • UPDATE: Monitoring resolved notifications have server-side paging added to make the page load quicker
  • UPDATE: TeamViewer integration to support TeamViewer version 10
  • UPDATE: Patch Management notifications for TeamViewer updated to ensure Patch Management doesn’t update Remote Control host to a version higher than the viewer
  • UPDATE: Contact details for product mailers have updated ANZ contact numbers
  • UPDATE: Added support in the Monitoring – Antivirus update check for: Avast! Antivirus
  • UPDATE: Added support in the Monitoring – Antivirus update check for: Bitdefender Endpoint Security
  • UPDATE: Added support in the Monitoring – Antivirus update check for: Bitdefender Security for Exchange
  • UPDATE: Added support in the Monitoring – Antivirus update check for: Bitdefender Security for Mail Servers
  • UPDATE: Added support in the Monitoring – Antivirus update check for: Panda Cloud Office Protection 6
  • UPDATE: Added support in the Monitoring – Antivirus update check for: Webroot Secure Anywhere

 

  • BUGFIX: 23562 – OS and Ram report page has incorrect number of check boxes and is misleading.
  • BUGFIX: 23714 – Dashboard alerts of missing patches not consolidated into one mesage on dashboard

Wishing you all the very best over this upcoming holiday period,

The ControlNow team

ControlNow – Release update

Dear customers,

We have just finished a ControlNow release update in the ANZ and EMEA territories. The US territory will be deployed tomorrow morning UK time (outside of US business hours).

  • In this release we have updated the product references and imagery from GFI Cloud to ControlNow.
  • All online documentation and getting started guides have been rebranded for ControlNow
  • All product emails will now be coming from app-notifications@controlnow.com
  • Upload paths: New agent installations will use a new set of upload URLs. These new URLs will have to be added to customer firewalls as before where appropriate. There is a knowledge base article on support.controlnow.com with the detailed information
    • XP and Server 2003 devices will continue to use the old gficloud.com upload URLs.
  • All existing GFI Cloud agents will continue using their current upload URLs until we push a new agent release in our next release.

Also included in this release:

  • NEW: Computer count added to Software summary report
  • NEW: Added support for VIPRE Antivirus v7 in Monitoring Antivirus update check
  • NEW: Added support for VIPRE Antivirus Business v7 in Monitoring Antivirus update check
  • NEW: Added support for Webroot Secure Anywhere in Monitoring Antivirus update check
  • UPDATE: updated support for Windows Defender Antivirus in Monitoring Antivirus update check
  • UPDATE: updated support in for Windows Defender Antispyware in Monitoring Antivirus update check
  • UPDATE: Performance improvements on bulk group assignment to ensure appropriate policies are properly reflected in bulk updates.
  • UPDATE: Competitive Antivirus Removal Tool has been updated to the latest version (v649)
  • BUGFIX: 23392 – Web Protection Report is not properly sorting by Date
  • BUGFIX: 23186 – Windows defender AV check changed to Avast update check
  • BUGFIX: 22851 – process details do not all have a unit attached to them (process manager)

Regards,
The  ControlNow  team