Release update – Windows 10 support

Hi,

Today we finished a service release for ControlNow. The server updates have already been deployed in US and APAC, and EMEA will be done tonight. The agents updates are underway and to reduce bandwidth they will be staggered over the next 72 hours.

This release is to add support for Windows 10. Since the release of Windows 10, there have been reports in ControlNow that devices upgrading to Windows 10 would encounter issues in regards to Antivirus and Patch Management not working. This releases adds support for devices using Windows 10 and ensuring that Antivirus and Patch Management still have their services running after upgrading to Windows 10.

Included in this release are the following:

BUFGIX: Windows 10 devices are being reported as Windows 8
BUGFIX: Windows 8 Pro is reported as Windows 8
BUGFIX: Windows 10 upgrade disables Antivirus
BUGFIX: Windows 10 upgrade disabled Patch Management
BUGFIX: After upgrading to Windows10, Antivirus cannot be removed leaving device in intermediate state.
BUGFIX: Devices reporting to be incompatible with Web Protection after upgrading to Windows10

Regards,

The ControlNow Team

ControlNow – Scheduled maintenance for US territory

Dear customers,

We will be performing background maintenance on the ControlNow US instance this weekend out of business hours during the times indicated below.
There will be a one hour of expected downtime during which the ControlNow console will not be accessible. Please note, devices during this time will still be protected, they will still run their antivirus scans and checks will still run, but the results will be uploaded after this maintenance.

Saturday, January 9th, 2016, Eastern 03:30 – 04:30 EDT (UTC-5 hours)
Saturday, January 9th, 2016, Central 02:30 – 03:30 CDT (UTC-6 hours)
Saturday, January 9th, 2016, Mountain 01:30 – 02:30 PDT (UTC-7 hours)
Saturday, January 9th, 2016, Pacific 00:30 – 01:30 PDT (UTC-8 hours)

We apologize for this inconvenience,

Regards,

The ControlNow team

Release update – Service release

Hi everyone,

Yesterday we finished a service release for ControlNow. The server updates have been deployed in the US, EMEA, and APAC. This service release will mainly address some outstanding bugs:

The release notes include the following:

  • BUGFIX – Realtime checks were not being created when Monitoring was deployed with Remote Control
  • BUGFIX – Overdue Alerts being delayed in sending.
  • BUGFIX – Remote Control Windows Service Check not associated with the Remote Control feature
  • BUGFIX – Max execution time – Web Protection Report and other reports time out with large number of devices
  • BUGFIX – Optimise Antivirus to improve speed of the threat quarantine list

Regards,

The ControlNow team

ControlNow – Console Performance Issue – US Territory

We are currently experiencing a performance issue with the US Console.

We are working to resolve the issue as a priority and will keep you posted of our progress.

Update 9:28 EDT

Performance is returning to normal now, and we continue to monitor it.

Details: There was a throughput reduction in our main US database which slowed requests, some which timed out. Agent data uploads were queued and we are processing through this backlog currently. We have identified some application optimisations which we will apply and release in our usual development cycle.

ideas.gfi.com has moved to ideas.logicnow.com

With the recent separation of GFI and LogicNow, our forum URL has been migrated from ideas.gfi.com to ideas.logicnow.com.

Unfortunately, this migration will also cause a password reset. Your username (email address) will remain in the system as well as all LogicNow ideas that have been previously submitted.

Ideas for GFI products have been migrated to feedback.gfi.com.

Release update – German localization

Hi,

Today we finished a release update to ControlNow. The server updates have already been deployed in the US, EMEA, and APAC territories. The agent updates are underway and to reduce bandwidth they will be staggered over the next 72 hours.

This release adds German localization to the ControlNow product. Users will now be able to see their console in either English or German.

You can now go into the Account section from the Users menu, and swap their language between English and German. The Help Documentation has also been updated to German as well.

Regards,

The ControlNow team

Release update – Service release

Hi everyone,

Today we finished a service release for ControlNow. The server updates have already been deployed in US, EMEA, and APAC. The agents updates are underway and to reduce bandwidth they will be staggered over the next 72 hours.

In this release, we updated the Remote Control Viewer to TeamViewer v10. As the Viewer cannot connect to a Host that is on a more up-to-date version, allowing the IT Admin to download and install the new viewer before we roll out the host upgrade will help make the transition process easier when we upgrade all the Remote Control hosts in the future. You can download the Remote Control viewer from either the Remote Control settings screen, or from the main Remote Control page accessible through the left hand menu navigation.

The release notes include the following:

Stories

  • Update Remote Control Viewer to RC Viewer v10
  • Uninstalling the old Remote Control Viewer when installing a new version over the top

Bugs

  • Cannot approve patches on “Patch information” screen
  • Remote Control Aggregate sort order column doesn’t work
  • Digest Report links hidden because of white text on light background
  • Copyright notice shows 2014 but it’s now 2015
  • Whoops error on accessing process manager/service manager using remote tools
  • The items in the service manager window disappear when trying to change a status of a particular service from the tool

Regards,

The ControlNow team