I-3 service maintenance

0510 PDT / 1310 BST – Our engineers are currently troubleshooting a recurrence of the issue with the disk subsystem on the I-3 mail server, which is used for their email hosting by a small number of MAX Mail customers.

The http://mail.i-3.com service and control panel access will be unavailable from 0800 EDT/1300 BST on 23/05/2016 until 1200 EDT / 1700 BST on 23/05/2016 for essential maintenance.

During this time, I-3 mail customers will not be able to send or receive mail through the I-3 mail server directly, but no messages will be lost, and those customers can use the continuity feature within the MAX Mail control panel (http://mail.maxfocus.com) to both review any incoming messages in queue and to send new messages as necessary. We will update the status here with any updates as they become available.