ControlNow – Console Performance Issue – US Territory

We are currently experiencing a performance issue with the US Console.

We are working to resolve the issue as a priority and will keep you posted of our progress.

Update 9:28 EDT

Performance is returning to normal now, and we continue to monitor it.

Details: There was a throughput reduction in our main US database which slowed requests, some which timed out. Agent data uploads were queued and we are processing through this backlog currently. We have identified some application optimisations which we will apply and release in our usual development cycle.