Release update – Service release

Hi everyone,

Yesterday we finished a service release for ControlNow. The server updates have been deployed in the US, EMEA, and APAC. This service release will mainly address some outstanding bugs:

The release notes include the following:

  • BUGFIX – Realtime checks were not being created when Monitoring was deployed with Remote Control
  • BUGFIX – Overdue Alerts being delayed in sending.
  • BUGFIX – Remote Control Windows Service Check not associated with the Remote Control feature
  • BUGFIX – Max execution time – Web Protection Report and other reports time out with large number of devices
  • BUGFIX – Optimise Antivirus to improve speed of the threat quarantine list


The ControlNow team

ControlNow – Console Performance Issue – US Territory

We are currently experiencing a performance issue with the US Console.

We are working to resolve the issue as a priority and will keep you posted of our progress.

Update 9:28 EDT

Performance is returning to normal now, and we continue to monitor it.

Details: There was a throughput reduction in our main US database which slowed requests, some which timed out. Agent data uploads were queued and we are processing through this backlog currently. We have identified some application optimisations which we will apply and release in our usual development cycle.