ControlNow US Instance: issue with Monitoring – Remote Tools [RESOLVED]

We are currently experiencing an issue with the Monitoring – Remote Tools services in our US instance.

Some customers may find the Remote Tools services unavailable at this time.

Our development and operations teams are investigating and working on getting the service back to normal as soon as possible.

We apologise for the inconvenience caused.

UPDATE: Remote Tools services are returning to normal. Devices will regain their connection the next time they check in.