MSP Mail: Maintenance

The MSP Mail engineering team will be performing maintenance on our Mail Archive system on Thursday, July 13th, starting at 2:00PM Eastern/6:00PM UTC for our European infrastructure, and 9:00PM Eastern/1:00AM UTC for our North American infrastructure.

These maintenance windows are each expected to last about 45 minutes. During these periods, users in the affected region may be unable to search the Archive. Message storage and mail filtering will be unaffected, and will continue as normal.

Please contact our technical support team at https://support.solarwindsmsp.com with any questions or concerns.

ControlNow: Scheduled Maintenance, Saturday 8th July

We’re planning to perform database maintenance to ControlNow on Saturday, 8th July. The work will affect ControlNow dashboard access for up to 30 minutes. Details of the maintenance window are below. As is our normal practice, the work will be performed out of office hours to minimise disruption.

The maintenance schedule is as follows:

  • Europe – 10:00pm to 2:00am CEST – up to 30 minutes
  • North & South America – 2:00am to 6:00am EDT – up to 30 minutes
  • Hong Kong & Asia Pacific – 9:00pm to 1:00am AEST – up to 30 minutes

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ControlNow Scheduled Maintenance, Feb 11th

We’re planning to perform systems maintenance to ControlNow on Saturday, 11th February. The work will affect ControlNow Dashboard access in the Asia Pacific region. Other regions are not affected. As is our normal practice, the work will be performed out of office hours to minimise disruption.

The maintenance schedule is as follows:

  • Australia / Asia Pacific – 9:00pm to 1:00am AEST, Feb 11th

During this time, we’ll be performing essential maintenance to our firewalls. We expect downtime of up to one hour within this window, at which point the ControlNow Dashboard won’t be available.

Services on end-point devices, including Managed Antivirus, Patch Management and Web Protection are not affected and will continue to perform as normal during this period.

ControlNow Database Maintenance, US Territory, Monday 29 August

The ControlNow Technology Team will be performing scheduled database maintenance activity for the US territory on Monday, 29 August at 04:00 AM EDT (08:00 AM UTC). This maintenance will only impact US territory users, and should be complete within 30 minutes. ControlNow users in the US may experience intermittent issues when accessing the control panel during this time. Thank you for your patience as we work to improve the ControlNow experience.