ControlNow Database Maintenance, US Territory, Monday 29 August

The ControlNow Technology Team will be performing scheduled database maintenance activity for the US territory on Monday, 29 August at 04:00 AM EDT (08:00 AM UTC). This maintenance will only impact US territory users, and should be complete within 30 minutes. ControlNow users in the US may experience intermittent issues when accessing the control panel during this time. Thank you for your patience as we work to improve the ControlNow experience.

 

Control panel performance issues

8:00AM PST /  3:00PM UTC: The ControlNow control panel is currently experiencing performance issues which our team has traced to communication problems with one of our database servers.  The interface may be slow or unresponsive during this time.  We do not believe that mailflow will be impacted.  Thank you for your patience as the engineering team works to address this.

Office 365 (Exchange Online Protection) routing issues

1715 BST / 0915 PST We are aware of ongoing issues with the Microsoft office 365, exchange online component.

All mail inbound to this service, from all destinations, is being refused by an issue with their infrastructure. This issue is unrelated to the LogicNow infrastructure.

All mail inbound to MaxMail will be queued, and retried until the issues with Exchange Online are resolved. Outbound mail to Office365 customers will be retried until it expires from the outbound queue.

Microsoft currently have posted no ETA to resolution

I-3 hosted email – Resolved

1200 PDT / 2000 BST – Our engineers have confirmed that the unplanned maintenance on the mail.i-3.com mail service, due to a hardware failure, has been successful and all services have been restored. All queued messages are clearing or have cleared the inbound message queues in MaxMail and are being received by the hosted mail server. We apologise for any inconvenience which this may have caused.

I-3 hosted email – Update

0810 PDT / 1610 BST – Our engineers have confirmed that the restoration of the disk subsystems will take longer than initially anticipated, to resynchronise all of the user data. The latest estimates for full restoration of services to I-3 hosted email systems is 1300 PDT / 2100 BST. This issue does not impact the MaxMail filtering systems. We will post further updates as they become available. Users of the hosted mail (i-3) system can use the message continuity feature within the MaxMail filtering systems, to access and send emails during this maintenance window.

I-3 service maintenance

0510 PDT / 1310 BST – Our engineers are currently troubleshooting a recurrence of the issue with the disk subsystem on the I-3 mail server, which is used for their email hosting by a small number of MAX Mail customers.

The http://mail.i-3.com service and control panel access will be unavailable from 0800 EDT/1300 BST on 23/05/2016 until 1200 EDT / 1700 BST on 23/05/2016 for essential maintenance.

During this time, I-3 mail customers will not be able to send or receive mail through the I-3 mail server directly, but no messages will be lost, and those customers can use the continuity feature within the MAX Mail control panel (http://mail.maxfocus.com) to both review any incoming messages in queue and to send new messages as necessary. We will update the status here with any updates as they become available.