ControlNow Scheduled Maintenance, Feb 11th

We’re planning to perform systems maintenance to ControlNow on Saturday, 11th February. The work will affect ControlNow Dashboard access in the Asia Pacific region. Other regions are not affected. As is our normal practice, the work will be performed out of office hours to minimise disruption.

The maintenance schedule is as follows:

  • Australia / Asia Pacific – 9:00pm to 1:00am AEST, Feb 11th

During this time, we’ll be performing essential maintenance to our firewalls. We expect downtime of up to one hour within this window, at which point the ControlNow Dashboard won’t be available.

Services on end-point devices, including Managed Antivirus, Patch Management and Web Protection are not affected and will continue to perform as normal during this period.

ControlNow Database Maintenance, US Territory, Monday 29 August

The ControlNow Technology Team will be performing scheduled database maintenance activity for the US territory on Monday, 29 August at 04:00 AM EDT (08:00 AM UTC). This maintenance will only impact US territory users, and should be complete within 30 minutes. ControlNow users in the US may experience intermittent issues when accessing the control panel during this time. Thank you for your patience as we work to improve the ControlNow experience.


Control panel performance issues

8:00AM PST /  3:00PM UTC: The ControlNow control panel is currently experiencing performance issues which our team has traced to communication problems with one of our database servers.  The interface may be slow or unresponsive during this time.  We do not believe that mailflow will be impacted.  Thank you for your patience as the engineering team works to address this.

Office 365 (Exchange Online Protection) routing issues

1715 BST / 0915 PST We are aware of ongoing issues with the Microsoft office 365, exchange online component.

All mail inbound to this service, from all destinations, is being refused by an issue with their infrastructure. This issue is unrelated to the LogicNow infrastructure.

All mail inbound to MaxMail will be queued, and retried until the issues with Exchange Online are resolved. Outbound mail to Office365 customers will be retried until it expires from the outbound queue.

Microsoft currently have posted no ETA to resolution

I-3 hosted email – Resolved

1200 PDT / 2000 BST – Our engineers have confirmed that the unplanned maintenance on the mail service, due to a hardware failure, has been successful and all services have been restored. All queued messages are clearing or have cleared the inbound message queues in MaxMail and are being received by the hosted mail server. We apologise for any inconvenience which this may have caused.