We’re planning to perform systems maintenance to ControlNow on Saturday, 11th February. The work will affect ControlNow Dashboard access in the Asia Pacific region. Other regions are not affected. As is our normal practice, the work will be performed out of office hours to minimise disruption.
The maintenance schedule is as follows:
- Australia / Asia Pacific – 9:00pm to 1:00am AEST, Feb 11th
During this time, we’ll be performing essential maintenance to our firewalls. We expect downtime of up to one hour within this window, at which point the ControlNow Dashboard won’t be available.
Services on end-point devices, including Managed Antivirus, Patch Management and Web Protection are not affected and will continue to perform as normal during this period.
The ControlNow Technology Team will be performing scheduled database maintenance activity for the US territory on Monday, 29 August at 04:00 AM EDT (08:00 AM UTC). This maintenance will only impact US territory users, and should be complete within 30 minutes. ControlNow users in the US may experience intermittent issues when accessing the control panel during this time. Thank you for your patience as we work to improve the ControlNow experience.
9:15AM PST / 4:15PM UTC — Our engineering team identified and addressed the issue impacting our control panel, and normal functionality has been restored.
We apologize for any inconvenience this may have caused, and thank you for your patience as we continue to work to improve the ControlNow experience.
8:00AM PST / 3:00PM UTC: The ControlNow control panel is currently experiencing performance issues which our team has traced to communication problems with one of our database servers. The interface may be slow or unresponsive during this time. We do not believe that mailflow will be impacted. Thank you for your patience as the engineering team works to address this.
1200 PDT / 2000 BST – Our engineers have confirmed that the unplanned maintenance on the mail.i-3.com mail service, due to a hardware failure, has been successful and all services have been restored. All queued messages are clearing or have cleared the inbound message queues in MaxMail and are being received by the hosted mail server. We apologise for any inconvenience which this may have caused.
0810 PDT / 1610 BST – Our engineers have confirmed that the restoration of the disk subsystems will take longer than initially anticipated, to resynchronise all of the user data. The latest estimates for full restoration of services to I-3 hosted email systems is 1300 PDT / 2100 BST. This issue does not impact the MaxMail filtering systems. We will post further updates as they become available. Users of the hosted mail (i-3) system can use the message continuity feature within the MaxMail filtering systems, to access and send emails during this maintenance window.